Have you ever heard of SLA? If you do not know about it, then through this post we will tell you what is the full name of SLA (SLA Full Form).
Apart from this, here we will also give you information about what is the full name of this word and what is its meaning.
What is The Full Form Of SLA?
The full form of SLA is “Service Level Agreement”.
This document describes the quality and performance of the service as well as what the service provider promises to the customer.
It addresses many areas related to service performance such as Customer Support, Guarantee and Warranty, Performance Display, Criteria etc.
For example, these are included in the agreements signed between Internet Service Providers (ISPs) and customers. This is also known as an operating level agreement (OLA).
The most common component of this is to provide services to the customer as agreed in the contract. The responsibility of providing a representative to resolve issues with the service provider in this regard will be on the customer.
The responsibility of meeting the service levels defined by the SLA rests with the service provider.
The reason behind preparing this agreement in simple language is so that the customer does not face any problem in understanding it clearly. It is generally used in Internet Service Providers, Telecom Companies and IT Service Providers.
Types Of SLA
ITIL defines three types of SLA like: –
Service-Based SLA
In this, a standard SLA applies to all customers to contract the same service. It proves to be very useful when our company provides various types of services with different resolution, response and time.
For example the request – type of event – type of services, premium or standard services and any other differences between services etc.
Customer-Based SLA
It is applied to all services contracted by a customer, a group of customers or the same business sector.
Multilevel SLA
This also applies at the corporate level for connecting customers and SLA service, as well as for all users within an organization. Integrating multiple situations into a single system is possible only when it avoids duplication and inefficiencies between multiple agreements.
Contact-Based SLA
This service is useful because it provides different treatment to a customer that we want to capture, retain or pay special attention to.
Other Full Forms of SLA
| Full Form | Category |
|---|---|
| Service Level Agreement | Business/Technology |
| School Library Association | Education |
| Scottish Legal Aid | Legal |
| Second Language Acquisition | Linguistics |
| Special Libraries Association | Library Science |
| Satellite Launch Vehicle | Space/Technology |
| Slovenian Language Academy | Linguistics |
| Society for American Music | Music |
| Safety, Liquidity, and Adequacy | Finance |
| Service Level Assurance | Business/Technology |
Conclusion
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